Refund & Cancellation Policy
Last updated: 26 June 2026
DigitalInvitely sells digital, one-time-use products — personalised invitation pages generated specifically for your event. Because of this, our refund policy differs from physical goods. Please read this policy carefully before purchasing.
1. Digital goods, generated on request
Once your payment is confirmed and your invitation page has been generated and published with your event details, the order is considered delivered. As with most digital products, we generally cannot offer a refund once an invitation has been created and made available to you.
2. When a refund applies
We will provide a full refund in the following cases:
- You were charged but your invitation page was not generated due to a technical error on our end.
- You were charged more than once for the same order (duplicate payment).
- Payment was deducted from your account but not received or confirmed by Razorpay/DigitalInvitely.
3. When a refund does not apply
- You change your mind after the invitation has already been generated and delivered.
- You entered incorrect event details, names, dates, or uploaded the wrong photos.
- You no longer need the invitation (e.g. event postponed or cancelled) after it has been published.
4. Cancellations
Since invitations are generated immediately after payment, orders cannot be cancelled once payment is successful and the invitation has been created. If you wish to cancel before completing payment, simply close the checkout window — you will not be charged.
5. How to request a refund
If you believe you qualify for a refund under section 2, email digitalinvitely@gmail.com within 7 days of your purchase with your order details and payment reference (visible in your Razorpay receipt). We will review your request and respond within 3–5 business days.
6. Refund processing time
Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or payment provider.
7. Contact us
For any questions about this policy, reach us at digitalinvitely@gmail.com.